When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every webpage requested or log in each time you visit
- measuring how many people are using services, so that traffic can be managed to ensure pages load quickly
You can manage these small files yourself and learn more about them through "Internet browser cookies - what they are and how to manage them"
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